Intriguing Premise Hurt By Lack of Evidence. This is one of those books that has an intriguing premise and brings some often overlooked aspects to the table and is thus worthy of and even needed in the national conversation, but that is ultimately tainted by the author’s own biases and lack of empirical evidence and lack of extensive bibliography. The author does a phenomenal job of showing what it is like to work in the environments she chose to work in – an Amazon Fulfillment Center, a call center, and a franchise McDonald’s – and the people who work there. But as she admits repeatedly, she could always leave at any time she wanted – while she rarely if ever mentions what her husband does for work, she does mention during one ordeal at the call center that her father in law is a doctor – and the entire point of getting these jobs was to “test the waters” to see what people who worked them were really like and what their concerns really were. Very well written, just with significant flaws in reasoning due to her own biases, particularly in her ultimate conclusions. Could have been far stronger, but still a recommended read.