Enlightening. As someone who had their first flight literally weeks before 9/11 (ATL to MCO in late July 2001) and who has experienced TSA quite frequently in *cruise* terminals (rather than airline terminals, which are the focus here), I can truly say that I absolutely enjoyed this book and that the author’s general observations tend to ring true with my own. Where she goes off to examine the actual communication channels in more “research” mode… well, that was the very subject of her PhD dissertation, and thus the impetus for this very research. 🙂 The description of this book claims in part that it is “the story of Malvini Redden’s research journey, part confessional, part investigative research, and part light-hearted social commentary”. I would say that this is a spot-on summation right there. There is quite a bit here, much that even infrequent air travelers like myself will see from even our experiences. (Though many claim I am more observant than many, so perhaps the observations Malvini Redden shares here won’t be *as* obvious to others?) The approach here is much more conversational and much less “ivory tower”, and I seem to remember this book having a shorter bibliography that others – which is perfectly fine for a more first-person, personal investigation/ memoir style book. In other words, exactly this type of book. Overall a very good book to put in the hands of first time flyers and maybe even to have on hand for those situations where someone is being a major PITA through security at the airport – find a convenient way to offer them this book once you’re both through the line. 🙂 Ultimately, this was truly a fun and informative read, and thus is very much recommended.